Shipping Policy – United States

Thank you for shopping with Floral Forest. We are committed to delivering your preserved flowers safely and efficiently from Australia to customers across the United States.

Processing Time

Orders are typically processed and dispatched within 1–2 business days. During sale periods or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your Australia Post tracking number. Once your order has been dispatched and a tracking number has been issued, we are unable to cancel your order.

Shipping Method

All U.S. orders are shipped from Australia via Australia Post International.

Estimated delivery time:

• 5–10 business days (excluding customs clearance and unforeseen carrier delays).

Delivery times are estimates only and cannot be guaranteed.

Flat Rate Shipping

Shipping is calculated based on your order subtotal:

Order Value	Shipping Fee
$200 – $250	$25
$251 – $300	$30
$301 – $350	$35
$351 – $400	$40
$401 – $450	$45
$451 – $500	$50
$501 – $800	$65
$801 – $1000	$85
$1000+	$100

 

Please note: All prices are in USD. As Floral Forest is a wholesale supplier with a minimum order value of $200, Orders under $200 are not eligible for shipping.

U.S. Shipping Restrictions

We currently ship to the contiguous United States only.

At this time, we do not deliver to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. Virgin Islands
• Guam and other U.S. territories
• Locations not accessible by road, including Point Roberts (WA), Elm Point (MN), and the Northwest Angle (MN)

In addition, certain preserved and dried botanical products may be restricted from import into specific states or territories due to U.S. federal or state quarantine and biosecurity regulations.

We reserve the right to cancel or refuse any order containing products that are prohibited or restricted under applicable U.S. import, customs, agriculture, or biosecurity laws. If this occurs, we will notify you promptly and provide a full refund for the affected item(s) or order.

Tracking Your Order

Once your order has been dispatched, you'll receive an email with your Australia Post tracking number so you can track your parcel from dispatch through to delivery.

You can check the status of your delivery using the Australia Post tracking link: https://auspost.com.au/mypost/track/search

U.S. Customs, Duties & Taxes

To ensure a smooth delivery experience, Floral Forest pays any applicable U.S. import duties and taxes on eligible shipments through our authorised import processing system before your parcel enters the United States.

You will not be required to pay additional customs duties or import taxes upon delivery for eligible orders. The price you pay at checkout is the final amount for your order.

Delivery

All parcels are delivered door-to-door to the shipping address provided at checkout.

Please ensure your shipping address is correct before placing your order. Floral Forest is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Damaged or Missing Orders

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Photos of the damaged item(s)

• Photos of the outer packaging

• Your order number

We will review your claim and arrange a suitable resolution as quickly as possible.

If your parcel appears to be lost in transit, please contact us and we will work with Australia Post to investigate the shipment.

Shipping Restrictions

Some preserved botanical products may be subject to U.S. import regulations. If we are unable to ship an item to your location, we will contact you and provide a refund for the affected item if necessary.

Questions?

If you have any questions about shipping, delivery, or your order, please contact our customer support team. We're always happy to help.