Refund policy

Return and Refund Policy

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase of artificial flowers, handmade flowers, and preserved flower arrangements and bouquets. If you are not satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item(s) must be unused, undamaged, and in the original packaging.

  • Return requests must be initiated within 14 days of the delivery date.

  • Custom or personalized orders, including bespoke flower arrangements, are non-returnable unless they arrive damaged or defective.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale."

  • Gift cards.

  • Items damaged due to customer mishandling.

3. Reporting a Damaged or Defective Item

If your order arrives damaged or defective, please notify us within 48 hours of receiving the item. To process your claim, we require:

  • A description of the issue.

  • Photos or videos of the damaged or defective product.

  • Proof of purchase (e.g., order confirmation or receipt).

4. Return Process

To initiate a return:

  1. Contact our customer support team at [Insert Contact Email or Phone Number].

  2. Provide your order details, reason for return, and any supporting photos if applicable.

  3. We will review your request and provide a Return Authorization (RA) number along with the return shipping address.

  4. Ship the item back to us within 7 days of receiving the RA number. Customers are responsible for return shipping costs unless the item is damaged or defective.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

  • Original payment method refunds will take 5-10 business days to reflect, depending on your payment provider.

  • For damaged or defective items, we will reimburse the return shipping cost.

6. Exchanges

Exchanges are allowed for items of equal or lesser value, subject to availability. Please follow the same process as returns to initiate an exchange.

7. Cancellations

Orders can be canceled before they are shipped. Custom or personalized orders cannot be canceled once production has started.

8. Contact Us

If you have any questions or need assistance, please contact us:

  • Email: floralforest.my@gmail.com

  • Phone: +6011-5779 5770

  • Address: SS3, 47300 Petaling Jaya, Selangor

We reserve the right to amend this policy at any time without prior notice. Please review it periodically for updates.

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