At Floral Forest Wholesale, we understand that preserved and dried flowers are natural products, and variations in colour, size, shape, and texture may occur. We carefully inspect orders before dispatch.

Refunds are considered on a case by case basis and are generally limited to genuine quality issues, damage, or items that are significantly different from what was ordered.

If your order arrives damaged or you believe there is a quality issue, please contact us as soon as possible after delivery and provide clear photos or videos showing the issue, including the packaging where relevant. 

As we ship products internationally to the USA, we do not require customers to return or exchange items in order to request a refund for an approved quality or damage issue.

If a refund is approved, you may keep or dispose of the affected items as appropriate. We will process the refund to the original payment method.

Our refund policy for dried and preserved flowers is as follows:

1. If your dried or preserved flowers arrive damaged or in unsatisfactory condition, please contact us within 24 hours of receiving your order. We will require photos of the damaged item(s) to process your refund.

2. If you are unhappy with the quality of your dried or preserved flowers, please contact us within 7 days of receiving your order. We will review the evidence provided and consider the refund on a case-by-case basis. Please note that we do not offer refunds for change of mind.

3. Once the refund is approved, we will process it within 12 hours. The refund will be issued back to your original payment method. Please note that the refund is processed through our system and is not a bank transfer. It may take 3–5 business days for the funds to appear in your account, depending on your payment provider.

4. On sale items are not eligible for exchange and refund.

5. We don't do refund for "not liking" reason.

6. The refund amount exclude the shipping fee you have paid.

7. Please be aware that preserved flowers undergo bleaching or other chemical treatments, which may result in a noticeable scent or softer stems and petals. It is normal for preserved flowers to exhibit these characteristics, as they cannot be expected to maintain the same level of freshness as fresh flowers. Therefore, we would not issue a refund based on this reason.

8. Refunds and returns are not available for faux real touch flowers, as they are prone to becoming easily soiled.

9. Once your order has been dispatched, we are unable to cancel the order or process a refund. 

We take pride in the quality of our dried and preserved flowers and want our customers to be fully satisfied with their purchases. If you have any questions or concerns, please contact us at info@floralforest.com.au or via WhatsApp at +61 426 242 424.